Frequently asked questions
Luggage transport
Operation
We transport your luggage from stage to stage on different routes. We collect your luggage from your accommodation and take it to the next accommodation, depending on your booking.
When to book?
As soon as possible! We advise you to send us your itinerary as soon as it is finalized and booked.
Day-to-day booking
If you haven't planned your journey, as you don't know exactly what it is, you can always call us the day before before at 7pm to arrange transport for the next day. Or you can bookdirectly on our website.
Can we book on a daily basis?
Yes, if you haven't planned your journey, as you don't know exactly what it is, you can always call us the day before before at 7pm to arrange transport for the next day. Or you can book directly on our website.
Luggage
Your luggage can be a suitcase, a sports bag, a rucksack... it doesn't matter, the main thing is that it is in one piece. It is important that all bags are clearly marked with the name of your reservation (even for groups).
Luggage weight
We ask that each piece of luggage does not exceed 15kg and is made up of one piece. If you are overweight, we will ask you to lighten your luggage or to pack a second piece of luggage which will be charged extra.
Pick-up and delivery time
We ask that luggage be available in the accommodation every morning at 8am. Your luggage will be delivered during the day by 5pm at the latest.
Baggage identification
When you first pick up your luggage, it must be identified so that our driver can recognise it among the other luggage that may be present in your accommodation. It is important that all bags are clearly identified with the name of your reservation (even for groups).
Regular Shuttles
How we work
The shuttles allow you:
*to move from one stage to another,
*to return to your point of departure (our drivers drop you off as close as possible to your destination)
*several departures per day, departures at fixed and regular times upon reservation.
*Private shuttles available upon request
We offer our service on the following routes
The Way of St. James (GR65)
The Way of Stevenson (GR72)
The Way of St. Guilhem le Désert
For other routes, we offer tailor-made transport.
Reservations are required
The shuttle bus only serves the stages on reservation. Whether it is several months in advance or the day before if there are still places available, you must reserve your shuttle transport.
For all specific transport (animals, pushchairs, etc.)
Contact us.
For bicycle transport
Please specify this when booking. There is an additional charge of 15€ per bike and per journey.
The transport of my luggage is included in the price of the return journey
Vehicle transfer
Operation
We transport your vehicle by road from your departure point to your arrival point. You will find your car at the end of your journey!
Deposit of keys and papers
At your accommodation, you will leave the vehicle's papers and keys in an envelope. We advise you to make an inventory of the vehicle. Our driver will also do this. We will drop you off at the accommodation of your destination that you will have indicated to us beforehand.
Where should I leave my car?
On arrival at the pick-up point, you will park your vehicle at the accommodation or near the accommodation. We ask you to leave the exact parking location in the envelope with the vehicle keys and papers.
How to make a claim?
You have until 5pm the day after the end of your tour to make a complaint. After this time, it cannot be received as such.
Regulation
Payment of the reservation
*Byour online booking service: payment by credit card on a secure site 🔒
*Bye-mail: a deposit will be requested on confirmation and the balance at the latest on the first day.
*Bytelephone : the day before for the next day
Directly to the driver for the transport of persons
In an envelope attached to your luggage
Cancellations
Cancellation of passenger transport
Any reservation can be cancelled by the client under the following conditions:
* 72 hours before the event: full refund
* 48 hours before the event: 50% refund
* Less than 48 hours before the event: no refund
According to the cancellation conditions indicated above, we will refund the excess amount.
Cancellation of luggage transport
Can be done until 7pm the night before.
Refunds
How are the refunds made?
Send us a letter or an e-mail for all refund requests.